Your Privacy Is Our Priority

gb997 Privacy Policy

gb997 is fully transparent about how your personal information is collected, stored, and protected.

Last Updated: January 2026

This Privacy Policy ("Policy") describes the terms governing the processing of personal information between the gb997 platform ("we", "gb997") and its users ("you", "member"). By using the gb997 website or services, you consent to the terms of this Policy. Please read each section below carefully.

1. What Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide during registration, transactions, or support interactions. This information includes:

  • Full name and date of birth
  • Email address
  • Mobile number
  • Documents required for identity verification (copy of national ID card or passport)
  • Payment method details (bKash, Nagad, Rocket account numbers or bank account details)
  • Deposit and withdrawal transaction history on gb997

1.2 Automatically Collected Information

When you visit the gb997 website or app, certain information is collected automatically:

  • IP address and device identifier
  • Browser type and operating system
  • Time of website access and session duration
  • Pages visited and links clicked
  • Information obtained from cookies and similar tracking technologies
  • Referral source (which site or link you came from)

1.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, gb997 may receive information from the following sources:

  • Third-party identity verification agencies (Know Your Customer / KYC services)
  • Payment processors (bKash, Nagad, Rocket, banks)
  • Anti-money laundering (AML) monitoring services
  • Our affiliated business partners, where you have given your consent

2. How Your Information Is Used

2.1 Service Delivery and Operations

gb997 uses your information for the following purposes:

  • To complete account registration and identity verification
  • To process deposits, withdrawals, and other financial transactions
  • To manage bonuses, promotional offers, and VIP rewards
  • To maintain gaming history and account security
  • To provide customer support via 24/7 live chat and email
  • To enforce responsible gaming policies and verify age

2.2 Security and Legal Compliance

gb997 uses information to protect you and other users:

  • To detect and prevent fraud, money laundering, and other illegal activities
  • To prevent unauthorized access to accounts
  • To meet legal obligations and regulatory requirements
  • To resolve disputes and handle legal claims

2.3 Improvement and Communication

gb997 uses information to improve service quality and stay in touch with you:

  • To personalize the website experience
  • To identify and resolve technical issues
  • To inform you about new promotional offers and updates (subject to your consent)
  • To send important service-related notifications

3. Data Storage and Protection

3.1 Data Retention Period

gb997 retains your personal information only for as long as necessary to fulfill the purposes described in this Policy. In particular:

  • Account information: Retained for the duration the account is active and for a minimum of five (5) years after closure.
  • Transaction records: Retained for a minimum of seven (7) years in accordance with financial regulatory requirements.
  • KYC documents: Retained for the relevant period as required by legal obligations.
  • Communication records: Support tickets and live chat history are retained for three (3) years.

3.2 Technical Security

gb997 uses industry-standard security technologies to keep your information safe:

  • SSL encryption: All data transfers are secured using SSL/TLS technology.
  • Data encryption: Sensitive information is stored in encrypted form.
  • Access control: Only authorized staff can access information on a need-to-know basis.
  • Regular audits: System security is reviewed and tested on a regular basis.
  • Two-factor authentication: An additional layer of security is provided for account access.

4. Sharing Information with Third Parties

4.1 When We Share Information

gb997 does not sell your personal information. However, in certain circumstances, information may be shared with trusted third parties:

  • Payment processors: With bKash, Nagad, Rocket, and banks to complete transactions.
  • KYC service providers: For identity verification.
  • Technology service providers: For hosting, cloud storage, and cybersecurity services.
  • Game providers: Licensed providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may retain play history.
  • Legal authorities: To relevant authorities under court order or legal obligation.

4.2 International Data Transfers

gb997's servers or affiliated service providers may be located outside Bangladesh. In such cases, we ensure that transferred data is adequately protected in accordance with international data protection standards. We only work with third parties that comply with the required contractual data protection obligations.

5. Cookies and Tracking Technologies

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. gb997 uses cookies for the following purposes:

  • Essential cookies: To maintain login sessions and ensure security — the site cannot function properly without these.
  • Functionality cookies: To remember your preferences (such as language and session details).
  • Analytics cookies: To collect site usage data in order to improve services.
  • Performance cookies: To monitor page load speed and technical issues.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some gb997 services from working properly. The method for changing cookie settings varies by browser — detailed instructions can be found in your browser's help section.

6. Your Rights and Choices

6.1 Right to Access and Correct Information

As a gb997 member, you have the following rights:

  • Right of access: You may request to know what information gb997 holds about you.
  • Right to rectification: You may request correction of inaccurate or incomplete information.
  • Right to erasure: In certain circumstances (where there is no legal obligation), you may request that your information be deleted.
  • Right to restrict processing: In specific circumstances, you may request that processing of your information be limited.
  • Right to withdraw from marketing communications: You may stop receiving promotional messages at any time.

6.2 How to Exercise Your Rights

For any privacy-related request or complaint, please contact our support team:

We aim to respond to your request within 30 business days of receipt. Additional time may be required for identity verification purposes.

7. Protection of Minors

7.1 Age Verification Policy

gb997 strictly prohibits registration and participation by anyone under the age of 21. We do not knowingly collect any personal information from minors. Age is verified at the time of registration and subsequently through the KYC process.

If we are informed that information from a minor has been collected, we will immediately delete that information and close the associated account. Parents or guardians may contact us regarding this matter at [email protected].

8. Policy Changes and Updates

8.1 Policy Update Process

gb997 may amend or update this Privacy Policy from time to time. In the event of changes:

  • The "Last Updated" date at the top of this page will be changed.
  • For significant changes, a notification will be sent to the registered email address.
  • Continued use of the website after any changes indicates acceptance of the updated policy.

We recommend that you review this page regularly to stay informed about the latest policy.

8.2 Relationship Between This Policy and Other Policies

This Privacy Policy should be read together with gb997's Terms and Conditions and Responsible Gaming Policy. In the event of any conflict, this Privacy Policy will take precedence on matters of data protection.

9. Contact Us

Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team directly:

  • Email: [email protected]
  • Live chat: Available 24/7 on the gb997 website, support provided in Bengali

Our customer service team is ready to provide fast and effective resolution to any privacy-related issues. Thank you for trusting gb997.